feat:企业微信-微信客服-统计管理 (#707)

Co-authored-by: markwang <www.wang61@qq.com>
2026-02-04 12:52:27 +08:00 · 2023-08-31 14:36:22 +08:00
parent b70ecd93a7
commit 06719f77b7
1 changed files with 127 additions and 0 deletions
--- a/work/kf/statistic.go
+++ b/work/kf/statistic.go
@@ -0,0 +1,127 @@
+package kf
+
+import (
+	"fmt"
+
+	"github.com/silenceper/wechat/v2/util"
+)
+
+const (
+	// getCorpStatisticURL 获取「客户数据统计」企业汇总数据
+	getCorpStatisticURL = "https://qyapi.weixin.qq.com/cgi-bin/kf/get_corp_statistic?access_token=%s"
+	// getServicerStatisticURL 获取「客户数据统计」接待人员明细数据
+	getServicerStatisticURL = "https://qyapi.weixin.qq.com/cgi-bin/kf/get_servicer_statistic?access_token=%s"
+)
+
+// GetCorpStatisticRequest 获取「客户数据统计」企业汇总数据请求
+type GetCorpStatisticRequest struct {
+	OpenKfID  string `json:"open_kfid"`
+	StartTime int64  `json:"start_time"`
+	EndTime   int64  `json:"end_time"`
+}
+
+// GetCorpStatisticResponse 获取「客户数据统计」企业汇总数据响应
+type GetCorpStatisticResponse struct {
+	util.CommonError
+	StatisticList []CorpStatisticList `json:"statistic_list"`
+}
+
+// CorpStatisticList 企业汇总统计数据列表
+type CorpStatisticList struct {
+	StatTime  int64         `json:"stat_time"`
+	Statistic CorpStatistic `json:"statistic"`
+}
+
+// CorpStatistic 企业汇总统计一天的统计数据
+type CorpStatistic struct {
+	SessionCnt                int64   `json:"session_cnt"`
+	CustomerCnt               int64   `json:"customer_cnt"`
+	CustomerMsgCnt            int64   `json:"customer_msg_cnt"`
+	UpgradeServiceCustomerCnt int64   `json:"upgrade_service_customer_cnt"`
+	AiSessionReplyCnt         int64   `json:"ai_session_reply_cnt"`
+	AiTransferRate            float64 `json:"ai_transfer_rate"`
+	AiKnowledgeHitRate        float64 `json:"ai_knowledge_hit_rate"`
+	MsgRejectedCustomerCnt    int64   `json:"msg_rejected_customer_cnt"`
+}
+
+// GetCorpStatistic 获取「客户数据统计」企业汇总数据
+// see https://developer.work.weixin.qq.com/document/path/95489
+func (r *Client) GetCorpStatistic(req *GetCorpStatisticRequest) (*GetCorpStatisticResponse, error) {
+	var (
+		accessToken string
+		err         error
+	)
+	if accessToken, err = r.ctx.GetAccessToken(); err != nil {
+		return nil, err
+	}
+	var response []byte
+	if response, err = util.PostJSON(fmt.Sprintf(getCorpStatisticURL, accessToken), req); err != nil {
+		return nil, err
+	}
+	result := &GetCorpStatisticResponse{}
+	if err = util.DecodeWithError(response, result, "GetCorpStatistic"); err != nil {
+		return nil, err
+	}
+	return result, nil
+}
+
+// GetServicerStatisticRequest 获取「客户数据统计」接待人员明细数据请求
+type GetServicerStatisticRequest struct {
+	OpenKfID       string `json:"open_kfid"`
+	ServicerUserID string `json:"servicer_userid"`
+	StartTime      int64  `json:"start_time"`
+	EndTime        int64  `json:"end_time"`
+}
+
+// GetServicerStatisticResponse 获取「客户数据统计」接待人员明细数据响应
+type GetServicerStatisticResponse struct {
+	util.CommonError
+	StatisticList []ServicerStatisticList `json:"statistic_list"`
+}
+
+// ServicerStatisticList 接待人员明细统计数据列表
+type ServicerStatisticList struct {
+	StatTime  int64             `json:"stat_time"`
+	Statistic ServicerStatistic `json:"statistic"`
+}
+
+// ServicerStatistic 接待人员明细统计一天的统计数据
+type ServicerStatistic struct {
+	SessionCnt                         int64   `json:"session_cnt"`
+	CustomerCnt                        int64   `json:"customer_cnt"`
+	CustomerMsgCnt                     int64   `json:"customer_msg_cnt"`
+	ReplyRate                          float64 `json:"reply_rate"`
+	FirstReplyAverageSec               float64 `json:"first_reply_average_sec"`
+	SatisfactionInvestgateCnt          int64   `json:"satisfaction_investgate_cnt"`
+	SatisfactionParticipationRate      float64 `json:"satisfaction_participation_rate"`
+	SatisfiedRate                      float64 `json:"satisfied_rate"`
+	MiddlingRate                       float64 `json:"middling_rate"`
+	DissatisfiedRate                   float64 `json:"dissatisfied_rate"`
+	UpgradeServiceCustomerCnt          int64   `json:"upgrade_service_customer_cnt"`
+	UpgradeServiceMemberInviteCnt      int64   `json:"upgrade_service_member_invite_cnt"`
+	UpgradeServiceMemberCustomerCnt    int64   `json:"upgrade_service_member_customer_cnt"`
+	UpgradeServiceGroupChatInviteCnt   int64   `json:"upgrade_service_groupchat_invite_cnt"`
+	UpgradeServiceGroupChatCustomerCnt int64   `json:"upgrade_service_groupchat_customer_cnt"`
+	MsgRejectedCustomerCnt             int64   `json:"msg_rejected_customer_cnt"`
+}
+
+// GetServicerStatistic 获取「客户数据统计」接待人员明细数据
+// see https://developer.work.weixin.qq.com/document/path/95490
+func (r *Client) GetServicerStatistic(req *GetServicerStatisticRequest) (*GetServicerStatisticResponse, error) {
+	var (
+		accessToken string
+		err         error
+	)
+	if accessToken, err = r.ctx.GetAccessToken(); err != nil {
+		return nil, err
+	}
+	var response []byte
+	if response, err = util.PostJSON(fmt.Sprintf(getServicerStatisticURL, accessToken), req); err != nil {
+		return nil, err
+	}
+	result := &GetServicerStatisticResponse{}
+	if err = util.DecodeWithError(response, result, "GetServicerStatistic"); err != nil {
+		return nil, err
+	}
+	return result, nil
+}